An unconfident salesperson adds many “filler words” in response to a customer’s answers to their questions:


“No worries”

“No problem”



This is not something that would happen in a normal conversation. Filler words come off as sounding desperate.

They sound like a sales pitch, as if saying, “Perfect, this means I can sell to you”. The best protection salespeople sound like experts, NOT sales people.

So, it is critical that you keep your filler words to a minimum.

Develop your team to ask questions and then simply wait for a customer’s response confidently. Without filler of course.

Make it sound like a normal conversation!


Get in touch >> or schedule a call with me here.